Privacy policy
FRANSIVA PRIVACY POLICY
Last updated: September 11, 2026
FRANSIVA is operated by Carcell Fransiva LLC. We operate this store and website, including all related information, content, features, tools, products and services, to provide our customers with a curated shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding the collection, processing and disclosure of personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand how your personal information is collected, used and disclosed as described below.
PERSONAL INFORMATION WE COLLECT OR PROCESS
“Personal information” means information that identifies you or can reasonably be linked to you or another person. It does not include information collected anonymously or information that has been de-identified so that it cannot reasonably be linked to an individual.
Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal information:
• Contact information, including your name, billing address, shipping address, telephone number and email address.
• Financial information, including payment-card information, financial-account information, transaction details, payment method and payment confirmation.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange or cancel, as well as your transaction history.
• Communications, including information you provide when contacting us about an order, customer-service matter or other inquiry.
• Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
• Usage information, including information about how and when you access, interact with or navigate the Services.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
• Directly from you when you create an account, visit or use the Services, place an order, communicate with us or otherwise provide information.
• Automatically through the Services, including through your device and the use of cookies and similar technologies.
• From service providers that help us operate our business, provide technology, process payments, fulfill orders, deliver products, analyze performance or provide customer support.
• From business partners and other third parties where permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us, we may use your personal information for the following purposes:
Providing, tailoring and improving the Services
We use personal information to operate the Services, process payments, fulfill orders, remember preferences, provide account and order notifications, process purchases, returns, exchanges and other transactions, maintain customer accounts, arrange shipping, enable reviews and create a more personalized shopping experience.
Marketing and advertising
Where permitted by law, we may use personal information to send marketing, advertising and promotional communications by email, text message or postal mail. We may also use information to display advertisements on the Services or other websites, including advertisements based on products you viewed, purchased or placed in your cart.
Security and fraud prevention
We use personal information to authenticate accounts, provide a secure shopping and payment experience, detect and investigate potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and secure the Services.
If you create an account, you are responsible for keeping your login credentials secure. You should not share your password or other account-access information with anyone.
Communicating with you
We use personal information to respond to questions, provide customer support, deliver effective service and maintain our business relationship with you.
Legal and regulatory purposes
We may use personal information to comply with applicable laws, respond to valid legal processes or requests from authorities, participate in legal proceedings, enforce our terms and policies, and investigate potential violations.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law, including:
• Shopify, payment processors, technology providers, data-analytics providers, customer-support providers, cloud-storage providers, fulfillment partners, shipping carriers and other vendors that perform services on our behalf.
• Marketing and advertising partners that help us promote FRANSIVA and deliver advertising. These partners process information according to their own privacy notices.
• Third parties when you direct, request or consent to the disclosure, including shipping providers, social-media platforms and account-login integrations.
• Our affiliates or entities within our corporate group.
• Parties involved in a business transaction, such as a merger, financing, acquisition, reorganization, bankruptcy or sale of assets.
• Government authorities, law-enforcement agencies, courts or other parties when required to comply with legal obligations, respond to lawful requests, enforce our terms and policies, protect the Services or defend our rights and the rights of customers and others.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the platform and related services.
Information submitted through the Services may be transmitted to Shopify and other service providers located in countries outside the country where you reside.
We may use Shopify features that incorporate information obtained from your interactions with our store, other merchants and Shopify to help protect, operate, grow and improve our business. In these circumstances, Shopify may be responsible for processing personal information and responding to requests concerning its processing activities.
You can learn more about Shopify’s privacy practices and your rights regarding information processed by Shopify by visiting the Shopify Consumer Privacy Policy and Privacy Portal at:
https://privacy.shopify.com/en
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites, applications or online platforms operated by third parties. If you follow a link to a service not controlled by FRANSIVA, you should review that third party’s privacy and security policies and terms.
We are not responsible for the privacy, security, accuracy or reliability of third-party websites or services. Information you share publicly or semi-publicly through social-media platforms or other services may be visible and used by other users or third parties.
The inclusion of a third-party link does not necessarily mean that FRANSIVA endorses the third party or its content.
CHILDREN’S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at info@fransiva.com to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined by applicable law, the personal information of individuals under 16 years of age.
SECURITY AND RETENTION
We use reasonable administrative, technical and organizational safeguards designed to protect personal information. However, no security system or method of transmission is completely secure, and we cannot guarantee absolute security.
You should not use unsecured channels to send sensitive or confidential information to us.
The length of time we retain personal information depends on factors including whether the information is needed to maintain your account, provide the Services, complete transactions, comply with legal obligations, resolve disputes or enforce contracts and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.
Right to access or know
You may have the right to request access to personal information we hold about you.
Right to delete
You may have the right to request deletion of personal information we maintain about you.
Right to correct
You may have the right to request correction of inaccurate personal information.
Right to portability
You may have the right to receive a copy of certain personal information and request that it be transferred to another party, subject to applicable limitations.
Right to opt out of sale, sharing or targeted advertising
Depending on where you reside, you may have the right to opt out of the sale or sharing of personal information or its processing for targeted advertising.
Where available, you may exercise this right through the “Your Privacy Choices” or data-sharing opt-out link provided on our website.
If you visit the Services with a Global Privacy Control preference signal enabled, we may treat that signal as an opt-out request for the device and browser used, where required by applicable law. If the device can be associated with a Shopify account, Shopify may also apply the request to that account.
More information about Global Privacy Control is available at:
https://globalprivacycontrol.org/
Other than Global Privacy Control, we do not currently respond to other “Do Not Track” signals sent by browsers or devices.
Marketing preferences
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages. If you unsubscribe from marketing communications, we may still send non-promotional messages concerning your account, purchases, orders or customer-service requests.
UK AND EUROPEAN ECONOMIC AREA RIGHTS
If you reside in the United Kingdom or European Economic Area, you may have additional rights, subject to applicable exceptions and limitations, including:
• The right to object to or request restriction of certain processing activities.
• The right to withdraw consent when we rely on consent to process personal information.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
EXERCISING YOUR RIGHTS
You may exercise applicable rights through the options provided on the Services or by contacting info@fransiva.com.
We will not discriminate against you for exercising a privacy right.
We may need to verify your identity before processing a request, as permitted or required by law. You may be entitled to designate an authorized agent to submit a request on your behalf. Before accepting such a request, we may require proof that the agent is authorized to act for you and may ask you to verify your identity directly.
We will respond within the period required by applicable law.
COMPLAINTS
If you have a complaint concerning how we process personal information, please contact us using the details below.
Depending on where you live, you may have the right to appeal our response or lodge a complaint with your local data-protection authority.
Information about data-protection authorities in the European Economic Area is available at:
https://www.edpb.europa.eu/about-edpb/about-edpb/members_en
INTERNATIONAL TRANSFERS
Your personal information may be transferred, stored and processed outside the country where you live.
When personal information is transferred outside the European Economic Area or United Kingdom, we may rely on legally recognized transfer mechanisms, including the European Commission’s Standard Contractual Clauses, applicable UK transfer mechanisms or transfers to countries recognized as providing an adequate level of protection.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, the Services, legal requirements or other operational and regulatory reasons.
When we update this Privacy Policy, we will post the revised version on the Services, update the “Last updated” date and provide any additional notice required by applicable law.
CONTACT US
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise an available privacy right, please email:
You may also write to:
FRANSIVA
2758 NW 30th Way
Lauderdale Lakes, FL 33311
United States
FRANSIVA is operated by Carcell Fransiva LLC. For the purposes of applicable data-protection laws, Carcell Fransiva LLC is the controller of your personal information.