Shipping policy

FRANSIVA SHIPPING POLICY

ORDER PROCESSING

Orders are processed within 3–5 business days, excluding weekends and public holidays. Processing time begins after your order has been successfully placed and payment has been confirmed.

During new releases, runway collections, holidays or periods of high demand, additional processing time may be required. You will receive a confirmation email when your order is placed and another notification when it has shipped.

U.S. SHIPPING

Estimated delivery within the United States is 5–10 business days after the order has been processed and dispatched.

Shipping rates and available delivery options are displayed at checkout. Delivery estimates are provided as guidance and are not guaranteed, as carrier delays may occur outside FRANSIVA’s control.

INTERNATIONAL SHIPPING

International shipping availability, rates and estimated delivery options are displayed at checkout.

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. These charges are the customer’s responsibility and are not included in the product price or shipping cost paid to FRANSIVA.

Customs processing may cause delays beyond the original delivery estimate.

ORDER TRACKING

When your order ships, you will receive an email containing tracking information. Please allow up to 48 hours for the carrier to update the tracking status.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Please review your information carefully before placing an order.

If you notice an error, contact info@fransiva.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

LOST, DELAYED OR DAMAGED PACKAGES

If your shipment appears lost, arrives damaged or has not been received within the expected delivery period, contact info@fransiva.com with your order number and tracking details. We will assist you with the carrier’s investigation.

FRANSIVA is not responsible for packages confirmed as delivered to the address provided at checkout, but we will make reasonable efforts to assist with resolving delivery concerns.

PRE-ORDERS

Products identified as pre-orders may have different processing and delivery timelines. The estimated shipping period will be stated on the relevant product page.

CONTACT

For shipping questions, contact us at info@fransiva.com.