Refund policy

FRANSIVA RETURN AND STORE CREDIT POLICY

We hope you love your FRANSIVA purchase. If an eligible item is not right for you, you may request a return within 7 days of the delivery date.

STORE CREDIT ONLY

Approved returns are issued as FRANSIVA store credit in the form of an electronic gift card. We do not issue refunds to the original payment method for changes of mind, incorrect sizing, or unwanted items, except where required by applicable law.

RETURN ELIGIBILITY

To qualify for a return, merchandise must be unworn, unwashed, unused, unaltered and undamaged, with all original tags, protective materials and packaging attached. Items must be free from makeup, deodorant, perfume, stains, pet hair and other signs of wear.

You must provide your order number or other valid proof of purchase. FRANSIVA reserves the right to refuse any item that does not meet these requirements.

FINAL-SALE AND NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items are final sale and cannot be returned:

• Swimwear and bikini separates
• Bodysuits
• Underwear and lingerie
• Earrings and other pierced jewelry
• Beauty and cosmetic products
• Gift cards
• Personalized or custom-made merchandise
• Items marked “Final Sale”

Sale items are returnable only when they are not marked “Final Sale” and otherwise satisfy this policy.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order immediately after delivery. If you receive an incorrect, damaged or defective item, contact us within 7 days of delivery at info@fransiva.com.

Include your order number and clear photographs showing the item and the issue. Do not return the merchandise before receiving instructions from FRANSIVA.

HOW TO REQUEST A RETURN

Email info@fransiva.com within 7 days of delivery and include:

• Your full name
• Your order number
• The item or items you wish to return
• The reason for the return

Items returned without prior authorization may not be accepted.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless FRANSIVA confirms that an item was incorrect, damaged or defective when delivered.

Original shipping charges, return-shipping charges, customs duties, taxes and other delivery-related fees are non-refundable, except where required by applicable law.

We strongly recommend using a tracked shipping service. FRANSIVA is not responsible for return packages that are lost, damaged or misdirected while in transit.

STORE CREDIT

After your return is received and inspected, we will notify you whether it has been approved. Approved store credit will be sent electronically to the email address associated with the order.

Please allow up to 10 business days after delivery of the return for inspection and processing. Store credit does not expire unless otherwise stated and may be used toward a future purchase from FRANSIVA.

EXCHANGES

We do not offer direct exchanges. To obtain a different size, color or item, return the eligible original item in accordance with this policy. After store credit is issued, you may use it to place a new order.

ORDER CANCELLATIONS

Orders begin processing shortly after they are placed and cannot always be changed or cancelled. If an order has already been processed or shipped, it will be subject to this return policy.

RIGHT TO REFUSE RETURNS

FRANSIVA reserves the right to limit or refuse returns that do not comply with this policy or where fraudulent, excessive or abusive return activity is suspected.

This policy does not limit any rights or remedies that cannot lawfully be excluded under applicable consumer-protection laws.

CONTACT US

For return assistance, contact:

FRANSIVA
Email: info@fransiva.com