Refund policy

FRANSIVA RETURN AND REFUND POLICY

We hope you are completely satisfied with your FRANSIVA purchase. If an item is not right for you, you may request a return within 14 days of receiving your order.

RETURN ELIGIBILITY

To qualify for a return, the item must be unworn, unused and in its original condition, with all tags and original packaging attached. You must also provide your order number or proof of purchase.

To begin a return, contact us at info@fransiva.com. Items returned without prior authorization may not be accepted. Once your return is approved, we will provide return instructions and the appropriate return address.

NON-RETURNABLE ITEMS

For hygiene and product-protection reasons, the following items cannot be returned:

• Swimwear without the original hygiene liner intact
• Earrings and other pierced jewelry
• Items marked final sale
• Gift cards
• Worn, altered, washed or damaged merchandise

DAMAGED OR INCORRECT ITEMS

Please inspect your order immediately upon delivery. If an item arrives damaged, defective or incorrect, contact info@fransiva.com within 48 hours of delivery and include your order number and clear photographs. We will review the issue and work to make it right.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless the item received was damaged, defective or incorrect. Original shipping charges and any customs duties or import fees are non-refundable. We recommend using a tracked and insured shipping service, as FRANSIVA cannot guarantee receipt of returned packages.

EXCHANGES

The fastest way to receive a different item, size or color is to return the original item and place a new order once the return has been approved.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days.

Your bank or  card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@fransiva.com.

FRANSIVA reserves the right to refuse returns that do not meet the requirements of this policy.